Privacy

Privacy Policy

Effective Date: 05/22/2025

Maeteria (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit maeteria.com, make a purchase, contact us, or interact with our website.

Information We Collect

We may collect the following information:

  • Name, email address, phone number, billing address, and shipping address
  • Payment and order information
  • Account login details, if you create an account
  • Website activity, device information, browser type, IP address, and cookies
  • Communications you send to us through email, forms, SMS, or customer service

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer service
  • Send order confirmations and shipping updates
  • Improve our website, products, and customer experience
  • Send marketing emails or SMS messages, only where permitted
  • Prevent fraud and protect our business
  • Comply with legal, tax, and regulatory obligations

Payments

Payments are processed through secure third-party payment providers. Maeteria does not store full credit card numbers on our servers.

Cookies and Tracking

Our website may use cookies and similar technologies to help the site function, remember preferences, analyze traffic, and support advertising or retargeting. You can adjust cookie settings through your browser.

Email and SMS Marketing

If you subscribe to our email or SMS list, we may send product updates, offers, educational content, and promotional messages. You may unsubscribe at any time by using the unsubscribe link in an email or replying STOP to SMS messages.

Sharing Information

We may share information with trusted service providers who help us operate our business, including:

  • Shopify and e-commerce platforms
  • Payment processors
  • Shipping carriers
  • Email and SMS providers
  • Analytics and advertising platforms
  • Customer service tools

We do not sell personal information in the traditional sense. However, some privacy laws may define certain advertising or analytics activity as “sharing.” California consumers may have additional rights under the CCPA/CPRA, including rights to know, delete, correct, and opt out of certain uses of personal information.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of certain data sharing or targeted advertising, where applicable

To make a privacy request, contact us at:

Email: privacy@maeteria.com
Mailing Address: 3253 Santa Anita Ave. El Monte, CA 91733

California Privacy Notice

If you are a California resident, California privacy laws may give you specific rights regarding your personal information. California’s privacy rules generally require businesses to clearly disclose what personal information is collected, how it is used, and with whom it is shared.

We may collect the following categories of personal information:

  • Identifiers, such as name, email, phone number, address, and IP address
  • Commercial information, such as products purchased or viewed
  • Internet activity, such as website browsing behavior
  • Payment-related information processed through secure third-party providers
  • Communications with customer service

We use this information for the purposes described above.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. The FTC’s COPPA rule applies to websites directed to children under 13 or those knowingly collecting information from them.

Data Security

We use reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as reasonably necessary for business, legal, tax, accounting, fraud prevention, and customer service purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

Maeteria
Email: hello@maeteria.com
Address: 3253 Santa Anita Ave. El Monte, CA 91733
Website: maeteria.com